Terms and Conditions

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At Mālama Air Conditioning (“we,” “us,” or “our”), we provide heating, ventilation, air conditioning, indoor air quality, maintenance, repair, installation, and related services through our websites and related services (collectively, our “Services”). These Terms and Conditions (“Terms”) govern your use of our Services and any transactions or interactions with us.

By using our Services, scheduling service, requesting an estimate, purchasing products or services, or otherwise interacting with us, you agree to these Terms. If you do not agree to these Terms, you should not use our Services.

We provide residential and commercial HVAC-related services, including but not limited to:

• Air conditioning installation and replacement;
• HVAC maintenance and tune-ups;
• Repairs and diagnostics;
• Indoor air quality services;
• Thermostat installation;
• Ductwork-related services; and
• Emergency or after-hours service where available.

All Services are subject to technician availability, equipment availability, safety considerations, and applicable laws and regulations.

Any estimates, quotes, or proposals we provide are based on the information available at the time of inspection or request. Final pricing may change if additional labor, materials, repairs, modifications, or code-related requirements are identified during the performance of work.

Unless otherwise stated:

• Estimates are valid for thirty (30) days;
• Prices may be subject to applicable taxes and permit fees; and
• Additional work requires customer approval before proceeding whenever reasonably possible.

You agree to provide accurate and complete billing and payment information.

Unless otherwise stated in writing:

• Payment for repairs and service calls is due upon completion of Services;
• Installation payments are due according to the payment schedule listed in the applicable estimate or agreement; and
• Deposits may be required for equipment orders or larger projects.

Late payments may result in:

• Additional fees or interest permitted by law;
• Suspension of future Services; and
• Collection efforts or legal action where appropriate.

You agree to provide safe and reasonable access to the property where Services are to be performed.

You are responsible for:

• Ensuring utilities necessary for service are operational;
• Securing pets;
• Providing clear access to equipment and work areas; and
• Informing us of known hazards or unsafe conditions.

Missed appointments or cancellations with less than twenty-four (24) hours’ notice may be subject to a cancellation fee.

Emergency service availability is not guaranteed.

HVAC systems and related equipment may involve hidden conditions or issues that are not visible during initial inspection. Existing electrical systems, ductwork, drainage systems, structural elements, or roofing may require additional repairs or upgrades.

We are not responsible for:

• Pre-existing conditions;
• Failures of aging equipment during repair attempts;
• Damage caused by misuse, neglect, improper maintenance, or unauthorized modifications;
• Corrosion or deterioration related to Hawaii’s environmental or coastal conditions; or
• Delays caused by supply shortages, weather, utility interruptions, or circumstances beyond our reasonable control.

Temporary or emergency repairs may not permanently resolve all system issues.

Manufacturer warranties for equipment or parts are subject to the terms established by the applicable manufacturer.

Any labor warranty provided by Mālama Air Conditioning applies only to the specific Services identified in the applicable invoice or agreement.

Warranties may be voided by:

• Improper maintenance;
• Unauthorized repairs or modifications;
• Misuse or neglect; or
• Environmental conditions outside normal operating standards.

Except as expressly stated, Services are provided “as is” and “as available” without warranties of any kind, whether express or implied.

Customers are responsible for maintaining HVAC systems in accordance with manufacturer recommendations, including:

• Replacing filters;
• Keeping outdoor units clear of debris;
• Monitoring drainage systems; and
• Scheduling routine maintenance as appropriate.

Failure to maintain equipment may affect performance and warranty coverage.

Our websites and communications may include informational content regarding HVAC systems, maintenance, promotions, or services. We do not guarantee that all information is complete, current, or error-free.

By providing contact information to us, you consent to receive:

• Appointment confirmations;
• Service updates;
• Billing communications;
• Maintenance reminders; and
• Marketing or promotional communications where permitted by law.

You may opt out of marketing communications at any time.

If you submit reviews, testimonials, comments, photographs, or other content to us (“User Content”), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display that content in connection with our business operations and marketing.

You agree not to submit content that:

• Violates any law;
• Infringes third-party rights;
• Is false, misleading, abusive, or defamatory; or
• Contains malicious software or spam.

We reserve the right to remove User Content at our discretion.

All content associated with our Services, including logos, branding, website content, graphics, text, images, and software, is owned by or licensed to Mālama Air Conditioning and protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, or use our content without prior written permission.

Our Services may contain links to third-party websites or services that we do not own or control. We are not responsible for the content, availability, or practices of those third parties.

Your use of third-party services is governed by their own terms and policies.

To the fullest extent permitted by law, Mālama Air Conditioning and its affiliates, employees, contractors, and representatives shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Services.

Our total liability for any claim relating to the Services shall not exceed the amount paid by you for the specific Services giving rise to the claim.

You agree to defend, indemnify, and hold harmless Mālama Air Conditioning and its affiliates, employees, contractors, and representatives from and against any claims, damages, liabilities, losses, and expenses arising from:

• Your use of the Services;
• Your violation of these Terms; or
• Your violation of applicable law or third-party rights.

These Terms are governed by the laws of the State of Hawaii, without regard to conflict of law principles.

Any disputes arising from these Terms or the Services shall be resolved exclusively in the state or federal courts located in Hawaii.

We may update these Terms from time to time. Updated versions will become effective when posted through our Services or website.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

All feedback, comments, requests for support, and other communications relating to the Services should be directed to:

Mālama Air Conditioning
Email: malamaairconditioning@gmail.com

Last updated: May 20, 2026